Effective Date: December 16, 2025
Preston Wellness, PLLC (“Preston Wellness,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our telehealth services, or otherwise interact with Preston Wellness.
1. Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name, date of birth, gender
- Address, email address, phone number
- Emergency contact information
- Payment and billing information
b. Health Information (Protected Health Information – PHI)
- Medical history, symptoms, diagnoses
- Laboratory results and biometric data
- Medications, supplements, and treatment plans
- Hormone-related health data
c. Technical & Usage Information
- IP address, browser type, device information
- Website usage data and cookies
- Telehealth platform usage data
2. How We Use Your Information
We use your information to:
- Provide medical care, telehealth services, and wellness programs
- Communicate with you regarding appointments, services, and care plans
- Process payments and insurance-related matters (if applicable)
- Improve our services, website, and patient experience
- Comply with legal, regulatory, and professional obligations
3. HIPAA Compliance
Preston Wellness complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Your protected health information (PHI) is used and disclosed only as permitted by HIPAA, including for treatment, payment, and healthcare operations.
You will receive a separate Notice of Privacy Practices (NPP) that provides more detailed information about your rights under HIPAA.
4. Disclosure of Information
We may share your information with:
- Licensed healthcare providers involved in your care
- Laboratories, pharmacies, and diagnostic service providers
- Payment processors and billing services
- Telehealth and electronic medical record (EMR) platforms
- Legal or regulatory authorities when required by law
We do not sell or rent your personal or health information.
5. Telehealth Services
By using our telehealth services, you acknowledge that:
- Electronic communications may have inherent risks
- We use reasonable safeguards to protect your information
- You consent to receive healthcare services electronically
6. Cookies & Website Tracking
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze site traffic and performance
- Enhance user experience
You may disable cookies through your browser settings; however, some features may not function properly.
7. Data Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. Despite these measures, no system can be guaranteed to be 100% secure.
8. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal and health information
- Request corrections to your information
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive an accounting of disclosures
- Withdraw consent where permitted by law
Requests must be submitted in writing to Preston Wellness.
9. Retention of Information
We retain your information for as long as necessary to provide services and comply with legal, regulatory, and professional requirements.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental or legal guardian consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Preston Wellness, PLLC
Email: [email protected]
Phone: 781-605-8158
This Privacy Policy is intended for general informational purposes and does not replace professional legal advice.